Frequently Asked Questions
Q1: Can you provide training for using the machines?
A: Yes, we offer online training, user manuals, and video guidance to ensure you can operate and maintain the machines confidently.
Q2: Do your machines have warranty?
A: Yes, all our machines come with a 12-month warranty, covering non-human-caused malfunctions.
Q3: Can you ship worldwide?
A: Yes, we ship to most countries and can assist you with shipping and customs clearance if needed.
Q4: Can I get customized branding or OEM services?
A: Yes, we offer OEM and logo customization services for distributors and clinics who require personalized branding.
Q5: What payment methods do you accept?
A: We accept bank transfers (T/T), PayPal for small orders, and flexible payment terms for bulk purchases.
Q6: How long will it take to receive the machines?
A: For machines in stock, we ship within 3-7 days. Shipping time depends on your location, typically 7-20 days by air or sea.